Case study: Government

The client:

A government agency active in the financial markets in the Netherlands.

The assignment:

To be the sole translation partner to this client and provide extremely high-quality translations.

The challenge:

Our client has extremely high quality standards and predominantly requires translations of documents such as reports, press releases, website texts and correspondence from Dutch into English. All of the translators are screened and approved by the client in advance and comply with the highest quality requirements. The deadlines are always tight and client feedback has to be regularly and rapidly implemented into the translations.

Our solution:

For this client, AVB uses a fixed team of translators and proofreaders to guarantee the continuity and quality of the translation products. We appointed a fixed project manager and back-up to ensure communication runs smoothly and the tight deadlines are met. We also maintain specific translation memories and multiple terminology lists for the client’s different departments. We process and implement client feedback quickly, facilitate smooth and efficient communication between the translator and individual clients, and ensure the translation process runs quickly and effectively. Thanks to this successful system, we have maintained a fantastic working relationship with this client for over eight years.